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Subscription/Account
How do I cancel my subscription?
 
Click Look Up or Cancel Subscription to locate your subscription and, if desired, cancel it.
If you wish to cancel, you must do so BEFORE your renewal date/time, Pacific Time. To avoid time zone confusion, we suggest cancelling at least 24 HOURS BEFORE your renewal date/time to be safe. There are no refunds for late or missed cancellations.
UPON CANCELLATION YOU WILL RECEIVE A CANCELLATION CONFIRMATION AND RECEIPT ON SCREEN AND BY E-MAIL. SAVE THIS RECEIPT AS PROOF OF CANCELLATION. IF YOU CANCEL AND RECEIVE NO RECEIPT, YOU MIGHT NOT HAVE CANCELLED - TRY AGAIN. CONTACT US IMMEDIATELY IF YOU CONTINUE TO HAVE TROUBLE.
What's the effect of cancellation?
  Once cancelled you'll be billed no further. Access to our site content, however, remains until your paid-for term ends. For example, if you buy a one month membership on January 1, and cancel on January 2, your paid access remains for the balance of January. You would not, however, be rebilled any further.
May I view my subscription/renewal date/cancellation status?
  To view your subscription status and cancel, if desired, click here: Look Up or Cancel Subscription .
I forgot my password!
  Click Look Up or Cancel Subscription. Contact us if you you're unable to obtain it this way.
How will the subscription charge appear on my credit card statement?
  Any charge on your credit card statement will appear discreetly as NEW ERA along with our US telephone number +1 650-276-0356.
Are membership fees refundable?
  Membership fees are non-refundable. However, if you're dissatisfied with any aspect of our site, we would appreciate hearing from you. Please be specific if there is a problem. Often a user's poor experience is correctable - a malfunction, missconfiguration, or operational misunderstanding. Please do contact us for assistance. We pride ourselves on quality and customer service.
Can I access content I've downloaded after my subscription expires?
  Yes. Any zip files, videos, or photos that you've downloaded to your personal computer may be viewed in perpetuity. Remember, however, that you have a single use, personal license. Please do not share or post such content for others to view as that would be a copyright violation... and copyright penalties can be nasty.
Content
Got Zips?
  Certainly. All photo sets are available as ZIP files for convenient downloading to your computer, in sizes Small, Medium, Large, and Huge.
Is your content exclusive?
  Yes! We do not buy photos or videos. All content you see has been created by our own photographers and videographers. Our content is unique (exclusive) to our site.
Are your models exclusive?
  Not all, however many of our models are amateurs, some of whom have never even modeled nude before! So you'll likely not see most of our models elsewhere.
Techie
Do you support Apple computers in additional to Windows?
  Yes; all recent videos are available in cross-platform MP4 format. For less recent WMV content, please see Playing our Videos on a Mac.
What's the resolution of your content?
 
  Approximate Resolution  
Photos H 4000x6000 A massive crisp 24 Mega-Pixels!
  L 2000x3000  
  M 1000x1500  
  S 500x750  
Videos H 1920x1080 HD H available for videos October 2010 and later
  L 1280x720 HD  
  M 640x360 SD  
Do I need a broadband connection or will dialup suffice?
  A broadband connection will provide a richer site experience, however a slower connection will suffice. Since our largest photos and videos can be very slow to download, non-broadband users may prefer to limit their access to Small and Medium photos and videos.
Downloads slow!?
 

Our servers are connected to an ultra-high speed 100 Mbps internet tier, however your download speed may be limited by your broadband connection limitations.

If you're experiencing slow downloads:

  • Our photos and videos are higher definition and higher resolution than competing sites. So you may experience slower download speeds for similar length videos and photo sets of other sites.
  • All broadband providers throttle (limit) your download speed and volume. Most will progressively degrade your bandwidth until it reaches close to zero. Some enforce both a daily and monthly capacity limit. If you find downloads are excessively slow:
    • Stop downloading anything for 24 hours and try again.
    • Contact your ISP and ask if they use a 24-hour or monthly capacity limit (or both).
    If you find this to be a common problem, the only real solution is to upgrade your broadband service.
  • Anti-virus software on your computer may be scanning your files while they download, greatly limiting the speed. We do not recommend turning off your anti-virus, however you may prefer to add JPG, WMF, MP4, and MOV files as scanning exceptions, although there are risks in doing so.
  • We may be in a maintenance period or experiencing failed hardware:
    • Our maintenance periods are usually between midnight and 6:00 AM Pacific time. (Our apologies to our European members.)
    • In rare cases, we may experience a router or other component failure. Hardware failures are usually fixed within 4 hours. If speeds are slow, try again the following day.
The output of some of your videos seems slow/jerky sometimes. What's up?
 

Our high definition videos use the most modern H.264 encoding and require a modern processor with a discrete graphics card to play smoothly. If you have an older machine, or a machine without a dedicated graphics card, you may prefer to stay with SD videos. Note that DOWNLOAD-ing the video to your local disk first and then playing your local copy will usually provide smoother playback.

If you do have a modern computer, make sure that certain security software is not interfering with playbacks. Many anti-virus programs will attempt to scan a video while you play it, which will dramatically reduce the ability of your computer to play it smoothly.
Help!
If I have a problem not answered here, where can I get help?
  Please visit our Contact page for our e-mail and telephone numbers. We have numbers in both San Francisco and London. If you happen to reach our voice mail, please leave a message. We will call you back, usually the same day if during our office hours! Really!
 
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